Skip to content

Help Center

Step-by-step guides for ProperFile

Short, picture-by-picture guides for setting up your firm and using ProperFile every day. Start with the basics, then set up your firm in the Admin Panel.

Getting started

The basics

Add a new client

Enter a new lead, then turn them into a client with a portal invitation.

Setting up your firm

Admin Panel setup

Most of ProperFile is set up in the Admin Panel. Only admins, or users with Admin Panel permission, can open it.

Firm information

Your firm’s name, address, logo, signature and languages (Preferences).

Users and permissions

Add staff and choose what each person can see and do.

Attorneys and firm locations

List your attorneys and your office locations.

Case types

Add the kinds of cases your firm handles.

Custom fields

Collect extra information for each case type.

Client intake and lead fields

Choose the questions on your intake form.

E-document templates

Build documents your clients sign electronically.

Email templates

Save emails you send often, with automatic placeholders.

Hearing types and calendar colors

Set your hearing types and color-code the calendar.

Courts and court locations

Pick the courts your cases are filed in.

Reminders

Automatic email and text reminders for signatures and hearings.

Calendar blocking

Block days or hours for vacations and time out of the office.

Lead sources and ad placement

Track where your new clients come from.

Connecting LawPay

Connect LawPay so clients can pay you online.

Bankruptcy questionnaire

Reword, hide or add questions for your clients.

Recycle bin and exporting your data

Restore deleted documents and download a copy of your firm’s data.

Everyday use

Working with clients

Upload and organize documents

Add files to a client and keep them in folders.

Send an e-document for signature

Send a document and track when it’s signed.

Tasks

Assign work, set due dates and track progress.

Calendar and hearings

Schedule appointments and court dates.

Time entries and invoices

Record your time and bill your clients.

Taking payments

Collect payments and see balances.

Automations

Let ProperFile send emails and create tasks for you.

The client portal

What your clients see and how they use it.

Coming soon

Firm chat

Message your team inside ProperFile.

Reports

See new clients, lead sources and payments over time.

Can’t find what you need?

Our team is happy to help. Send us a message and we’ll get back to you.